The airline industry has always been one of the most demanding industries and this has led to a lot of problems. There is no dearth of complaints by passengers about delays, but what they do not know is how to file a complaint against airlines.
Let us now discuss the procedure for filing a claim for delayed flights.
We should know how long a flight has to be delayed to get compensation. This is called a limitation period. It is determined by the laws of the country that governs the airline. For example, if you are flying a flight from the USA to India, the law of the USA may require you to file your complaint within 3 years of the incident.
To make a valid claim, you have to provide certain proof that the delay was due to the airline’s negligence. Proof may include a receipt for your ticket, proof of your travel itinerary, proof of the cause of the delay (if it is caused by technical reasons), and proof that the airline did not provide you with meals.
How to file a delayed flight complaint
The first thing that you need to do is make a written complaint about the delay of your flight. This complaint should be made within 72 hours of the delay. In case you are flying a domestic flight then you can make the complaint at any airport in India.
You need to make the complaint at an Airports Authority of India (AAI) office. If you are not sure which one is the nearest, you can visit www.airport.in to check out which airport is the closest to you.
Make the complaint at the AAI office and mention the reasons for the delay and the number of the ticket.
Now, you will have to submit the complaint to the airline company. So, you need to make a copy of the complaint and send the original and the copy to the airline company.
How much time does a flight need to be delayed before it is compensated?
You will have to wait for up to 72 hours for the airline to respond to your complaint. If the airline has a valid reason for the delay then they will surely compensate you.
If you want the money to be transferred to your bank account then you will have to wait for the airline to confirm that the delay is genuine.
If you are a customer of an airline, then you will know that they will sometimes delay flights. Sometimes, it can take up to a few days to resolve the problem. The airline will need to inspect the plane, and they will need to figure out why the plane was delayed. In some cases, they may need to make repairs. Sometimes, the plane may need to be moved to another airport.
The amount of time that a flight needs to be delayed depends on the airline. If the airline has a valid reason for the delay, then it will be compensated for. If you want to be compensated for the delay then you will have to send them an email. This will give them enough time to investigate your claim.
How to make a delayed flight complaint
If you are unable to make the complaint due to time constraints then you can make an online complaint. The online complaint will be sent to the airline company within 24 hours of the flight’s delay. You will have to fill up a form and also upload a copy of your ticket. If you are flying a domestic flight then you will have to click on the ‘I need compensation’ button and select the option of ‘Delay’.
There are many things that one has to take care of if they are flying a domestic flight. These things include checking the seat, checking in online, collecting your luggage, and boarding. For these things, you have to pay a fee. If there is a delay in the flight, then you have to contact the airline company and tell them about the delay.
After the delay, you have to check the status of your flight online and if you find that there is no information then you have to complain online. This complaint will be sent to the airline company within 24 hours of the flight’s delay. You will have to fill up a form and also upload a copy of your ticket.
How to get your money back if the delay is not genuine?
If the airline company refuses to pay you the money then you will have to take them to court. If you are able to prove that the airline is not responsible for the delay then you will get your money.
Many people travel by airline and they often fly with them. If you want to travel with them, then you need to be aware of the rules. You will get your money back if you are able to prove that the delay was not genuine. You will have to file a claim with the airline company. You will have to write down everything that happened to you. For example, if the plane is late, you will need to write down the time, what time the flight leaves, and what time the plane land. You will also need to provide evidence of your trip. You will need to show the ticket and proof that you were supposed to be on that flight.
Conclusion:
In this blog, I have discussed the procedure of making a delayed flight complaint and how to get compensated for a delay in a flight. I hope that this information will help you to know the right procedure to file a delayed flight complaint.